Description
You know your business inside out. But do you really know what it’s like to be your customer?
From the moment someone first discovers your business to long after they’ve bought from you, every interaction shapes how they feel about you. But is their experience always what you think it is?
On 11th November we’re joined by Carolyn Delehanty, founder of Delehanty Consulting, who’ll be helping us look at our businesses from a completely different perspective!
Carolyn specialises in customer experience, helping businesses better understand their customers and create more positive, inclusive experiences.
What will we be exploring?
- First impressions count! How do customers find you, and what makes them choose you?
- It’s not just what you do, it’s how you make people feel. Why emotions and those little interactions matter.
- The good, the bad and the frustrating! Recognising the moments that impress customers and those that might be putting them off.
- The whole customer journey. How can you create an experience that keeps customers coming back?
- Through practical examples and an introduction to customer journey mapping, Carolyn will get us thinking about what we could do differently in our own businesses.
And, of course, there’ll be plenty of opportunity to network, share experiences and enjoy the usual friendly Derby Hub atmosphere.
📅 Wednesday 11th November
🕓 4:30pm – 6:30pm
📍 The Peacock Lounge, Allestree
We’d love to see you there.