Delehanty Consulting
Carolyn is a visionary force in Customer Experience and Inclusive Design, with an unwavering commitment to championing the needs of vulnerable customers. With over 25 years of expertise in the utilities sector, she transitioned seamlessly into the role of founder at Delehanty Consulting in 2019, where she continues to revolutionise industry standards.
Fuelled by an unparalleled passion for inclusivity and a deep understanding of vulnerability, Carolyn stands as a beacon of change, guiding organisations towards transformative practices that resonate long after the initial engagement. Her profound understanding, coupled with firsthand experiences of vulnerability, infuses her work with a rare authenticity and insight.
A catalyst for cultural transformation, Carolyn offers invaluable support and methodologies to enact scalable shifts within organisations, propelling them towards a future where customer inclusivity is not just a buzzword but a fundamental ethos. Her clients universally attest to the profound impact of her guidance, witnessing tangible benefits across customer satisfaction, employee morale, and bottom-line growth with each improvement implemented.
Beyond her consultancy work, Carolyn assumes leadership roles with grace and expertise, serving as the Chair of the Scottish and Southern Electricity Network’s Inclusive Service Panel and the Vulnerability Lead and Awards Judge for the Collaboration Network. Her insights are sought after far and wide, and she captivates audiences worldwide as a distinguished speaker on matters pertaining to vulnerable customers and Inclusive Design.
